Questions and Answers

I want to work from home, which satellite internet plan is best for me?

Our exclusive Fusion plan that combines satellite and wireless technologies is great for working from home to provide you with a low-latency, reliable connection for time-sensitive applications, like video-conferencing.

What is JUPITER™ Powered?

The new Hughesnet plans are JUPITER Powered, which connects you to the world’s largest and most advanced commercial communications satellite so you receive faster speeds with a reliable satellite connection.

What is JUPITER™ 3?

HJUPITER 3 is the name of our newest satellite, the largest and most advanced commercial communications satellite ever built.

What’s new with Hughesnet?

  1. Faster Speeds: New plans with speeds up to 100 Mbps.*
  2. Unlimited Data: All plans include unlimited data**, so you can do more of what you love online.
  3. Whole Home Wi-Fi: Wi-Fi 6 and Mesh Wi-Fi Nodes for wall-to-wall coverage.
  4. Reduced Latency: Exclusive Fusion plans combine satellite and wireless technologies to reduce latency for a more responsive internet experience.
  5. Available Where You Live: Even in places that are beyond the reach of cable and fiber.

What are the most common myths about satellite internet providers?

Some people may be hesitant to subscribe to satellite internet because of myths they’ve heard – or because they are unaware of the convenience and quality offered by high-speed satellite internet providers.

Myth #1 – Satellite internet service providers don’t reach rural areas.

Hughes offers satellite internet everywhere in the contiguous United States, including rural areas. Hughes is a reliable satellite internet provider that supplies high-speed internet service in areas where there is slow or no high-speed options.

Myth #2 – Satellite internet does not work for online gaming.

Online games where you take turns, such as casino or chess, turned-based role-playing games and Facebook games work well with all plans. Only Hughesnet offers Fusion plans that combine satellite and wireless technologies for a low-latency, more responsive internet experience so you can enjoy online gaming. 

Myth #3 – The satellite dish must be attached to a roof.

Although 97% of the time satellite antennas are attached to the roof of a home, satellite internet service providers don’t always require it. A certified Hughesnet installer is able to determine the best location on (or near) your residence where the satellite dish should be mounted.

Myth #4 – When it is cloudy, satellite internet doesn’t work.

Your satellite internet connection is not affected by most clouds. Satellite internet from Hughesnet is only affected by weather in extreme circumstances such as heavy storms or unusually dense clouds. If you have difficulties with your service, contact Hughesnet Customer Care and Technical Support staff.

What is satellite internet service?

Satellite internet service is available everywhere, even in areas with slow DSL and where fiber and cable options will not reach. With satellite internet, the signal is sent from a satellite to a satellite dish mounted on your property, which connects to a modem inside. The modem includes Wi-Fi 6 so that your phone, computer and other Wi-Fi devices can connect to the internet.


Can I engage in time-sensitive applications with my Hughesnet service?

Hughesnet offers Fusion plans that combine satellite and wireless technologies for a low-latency, more responsive internet experience to engage in time-sensitive applications. Satellite plans are not recommended for time-sensitive applications due to a small degree of latency.

What is transmission latency?

With satellite Internet, requests travel a long distance from your device to a satellite and back. This distance causes a slight delay known as latency. This delay is so minimal that there’s little impact to most online activities, but is more noticeable with activities like watching videos, browsing content-rich websites, working from home and joining video conferences.

How fast is Hughesnet satellite internet?

Hughesnet is fast, with download speeds up to 100 Mbps* for your home or business.

Who can benefit from using Hughesnet for Business?

Many small businesses can benefit from using Hughesnet for Business. Business internet service plans come with fast speeds and unlimited data to help support your growing business.

There are some instances where Hughesnet for Business is not recommended: Companies with multiple sites, national brands (i.e., most franchise locations), oil rigs, companies that need a private network solution, state/Federal businesses.

What type of internet service plan do I need for my small business that I run out of my home?

For business owners working from their home, we recommend a Hughesnet for Business plan that will provide you everything you need to grow your business with a reliable high-speed service.

Why should I choose a Hughesnet for Business satellite internet plan?

All Business plans offer fast speeds and unlimited data. Here are key differentiators of why you should choose a Business plan:

  • Network Prioritization: Business data and applications receive network priority.
  • Commercial Installation: Business plans come with professional commercial installation by a licensed technician.
  • Express Repair Premium: All Business plans include expedited repair service.
  • 24/7 Business-class Phone Support: Business customers receive top-tier support when contacting Customer Care.

Can I get high-speed satellite internet in my area?

Yes! Hughesnet is available in the contiguous United States, Puerto Rico and Alaska, as long as you have a clear view of the southern sky.

What is Hughesnet?

Hughesnet is a Top-rated Satellite Internet Provider. The new Hughesnet is powered by a new, state-of-the-art satellite that’s engineered to deliver a faster, better internet experience even in areas with slow or no high-speed options.

Find deals in your area.

Call 740-732-0525​ and speak to Satellite Networking, your local Hughesnet Authorized Retailer!

Help us find the right plan for you.