HughesNet® Gen5 is the new breakthrough service that gives you more of everything you want: fast speeds, more data, and built-in Wi-Fi. HughesNet Gen5 delivers speeds faster than ever, with 25 Mbps on every plan. Gen5 offers four new service plans to best suit your specific needs, ranging from 10 GB to 50 GB of data per month. All plans include exciting new features: Built-in Wi-Fi, Video Data Saver, the Bonus Zone and no hard data limits. We offer affordable service plans to suit any budget. It’s easy to choose a HughesNet Gen5 service plan based on the amount of data you need. The 10GB plan is perfect for the single user or couple who is passionate about fast Internet. The 20GB plan is best for the small family whose love of the Internet is growing as fast as their kids. The 30GB plan is ideal for the connected household with multiple devices and a large appetite for data. The 50GB plan is the data you need to keep your whole family rolling in Internet bliss.

Step 1

A request for a Web page is sent from your computer to a satellite about 22,000 miles out in space. At this altitude, the satellite’s period of rotation (24 hours) matches the Earth’s, and the satellite always remains in the same spot over the Earth (geosynchronous orbit). Because Internet via satellite is so technologically advanced, this distance hardly makes a difference, even with rural Internet connections.

Step 2

The satellite contacts the Hughes Network Operations Center (NOC) which locates the specific Website you have requested.

Step 3

The Website beams the information back along the same path to the HughesNet Network Operations Center, then to the satellite, and then to your computer through your HughesNet dish and modem. Although the signal travels a great distance, there is only a fraction of a second delay during this transmission. This is similar to delay you may have experienced when using a cell phone. In most cases, this delay (latency) isn’t apparent while surfing online.

Once HughesNet has been professionally installed in your home, connecting to the Internet via satellite is simple!

What is the Bonus Zone?

The Bonus Zone is a period of time from 2am-8am, when all customers have access to 50 GB/month of FREE data! All HughesNet Gen5 plans come with free monthly data during the Bonus Zone. Use this free data to download large files like movies, system updates for your computer, tablet, or smartphone—and more.

How do I access the FREE data during the Bonus Zone?

It’s easy- you don’t have to do anything to take advantage of this! During the Bonus Zone hours (2am-8am), your service will automatically use the 50 GB/month of free data instead of using Data from your service plan.  All four new service plans come with 50 GB/month of FREE data that is available during these off-peak hours.

How does the Video Data Saver Work?

HughesNet Gen5 automatically adjusts data rates for streaming video to deliver great picture quality while using less of your data. Speeds will adjust to deliver a DVD quality experience while using less data – allowing you to watch 3 times more video. If you want to watch an HD video, you can opt-in/opt- out of this data saver feature temporarily or permanently. You may also simply snooze the video data saver for 4 hours.

Can I watch movies in HD with HughesNet?

Yes! Your service is automatically set to stream videos at DVD Quality (480p). At any time, you can opt-in/opt-out of video feature temporarily or permanently to watch in HD quality. Or you can simply snooze the Video Data Saver for 4 hours. It’s easy to switch to HD – simply use the Mobile App, visit HughesNet Support Center, or use the Usage Meter.

What is HughesNet Voice?

HughesNet Voice delivers home phone service over your satellite Internet connection. No matter where you live, you can enjoy affordable home phone service with FREE features such as Call Waiting, Caller ID, Call Forwarding, and more.

How does HughesNet Voice work?

HughesNet Voice uses advanced Voice-over-IP (VoIP) technology to deliver a feature-rich home phone service over your satellite connection. New HughesNet customers will have their Analog Telephone Adapter (ATA) set up by their installer during the installation appointment which will route your calls through your satellite modem and dish without using your plan data. It’s as easy as that!

What plan options are available and how much does the service cost?

HughesNet Voice is available with two plan options, either with or without a two-year term commitment. International calling plans are also available to add on. To see our current HughesNet voice plans visit HughesNet Voice

What features are standard with HughesNet Voice?

With HughesNet Voice you get a number of useful standard features including Call Waiting, Caller ID, Outbound Caller ID, Call Forwarding, Call Block, Simultaneous Ring, Enhanced Voicemail (accessible via dial-in and forwarded via email), a Web Self-Care Portal, and unlimited long-distance calling to the continental United States and Canada.

How affordable is HughesNet Voice compared to a traditional landline phone?

With HughesNet Voice you don’t need a traditional landline phone anymore! And because HughesNet Voice plans are so affordable, you can save up to 45% over standard home phone service.

Can I choose my own phone number or keep a number I already have?

If you qualify for a local number: Yes, when you register for HughesNet Voice you may either select a new telephone number or transfer an existing, preferred telephone number to your HughesNet Voice account through a process called “porting.” There is no additional charge to you for placing a porting request; however, once a porting request is placed, it cannot be canceled by Hughes. If you change providers and want to carry the same number with you, you will need to submit a new porting request through your new provider.

If you did NOT qualify for a local number: You can choose a new non-local telephone number across the continental United States, but you may not port your existing local number to HughesNet.

What is included with Voice installation?

For new HughesNet Internet and Voice customers, on the day of installation your installer will arrive with the dish, the modem, and the HughesNet Voice ATA (analog telephone adapter). The installer will install your Internet service and set up and activate your Voice service. You will be required to accept the Voice Terms and Conditions prior to completing the Voice activation. You’ll also be shown a self-service website where you can update, change, and monitor your Voice service.

If I exceed my plan Data, can I still make calls?

Yes. The Data you receive through your HughesNet Internet plan does not impact calls using the HughesNet Voice service.

What is Telecommunications Relay Service (TRS) and does Hughes provide service that supports it?

TRS is a service that allows individuals who are deaf or hard of hearing to communicate via the telephone network to other parties. The customer uses special TTY (keyboard and terminal) equipment to communicate to a call center, and personnel at the call center relay the typed text to the other party on the line. Responses from the other party are taken by the call center and sent via text to the customer’s TTY equipment. Hughes does provide service for the deaf and hard of hearing with the use of IP-enabled TTY equipment.

What are HughesNet Express Repair plans?

Express Repair is a service protection plan designed to ensure that your HughesNet® service will be restored in an expedited manner in the event that a problem occurs. Under the plan, you continue to receive Technical Phone Support 24 hours a day, 7 days a week, but if the problem cannot be fixed over the phone, a certified technician will come directly to your location to quickly restore your service. Express Repair customers pay a reduced service fee for onsite repair visits.

Two service options are available:

Express Repair – Basic: our commitment is to have a technician confirm a scheduled ETA and arrive by the second business day.

• Express Repair – Premium: our commitment is to have a technician confirm a scheduled ETA and arrive by the next business day.

Both services offer live technical phone support (toll-free), and if needed, a certified HughesNet technician will come to your home or business to restore service for only a $29.95 co-pay after the 30-day vesting period.

My HughesNet service is still under warranty- why would I want HughesNet Express Repair?

Under warranty, you have access to 24×7 technical phone support, as well as onsite support as needed. While most problems are resolved with a simple phone call, it may take up to 7–10 days for a certified technician to visit your home or business to restore service, under the warranty. With Express Repair, if a visit is deemed necessary to restore your service, then a technician will be onsite by 5:00pm the next business day with Express Repair – Premium; with Express Repair – Basic, you will be contacted by the technician by 12:00pm the next business day to schedule an appointment. Service may be delivered as soon as that day or on the next business day.

What is the pricing for Express Repair- Basic and Express Repair- Premium?

Select Express Repair – Basic with a 1-year term for only $7.95 per month, or choose Express Repair – Premium for next-business-day service for only $11.95 per month with a 1-year term. Both plans require a $29.95 co-pay if a service visit is required. A higher co-pay will be charged during the 30-day vesting period.

What is the vesting period?

Both Express Repair plans include a 30-day vesting period for existing HughesNet subscribers. Onsite service within the first 30 days of enrolling in a plan results in a higher co-pay than after the vesting period.

During the vesting period: $99 co-pay

If an onsite visit is required within the 30-day vesting period and you choose to start a new 24-month service commitment, the co-pay fee will be $99.

During the vesting period: $199 co-pay

If an onsite visit is required within the 30-day vesting period and you choose not to start a new 24-month service commitment, the co-pay fee will be $199.

After the vesting period: $29.95 co-pay

If you require onsite service after the 30-day vesting period, the onsite service co-pay will be $29.95.

How can I/where can I purchase HughesNet?

You can order online from this site or call to speak with a HughesNet sales representative. To order online, select the “Plans and Pricing” link at the top of your screen to choose the plan that’s right for you. To speak with a sales representative, call the telephone number listed on the top right of your screen.

Whom do I contact to check the status of my order?

Visit orderstatus.HughesNet.com or call Pre-Installation Support at 1-866-774-6580.

Can I download games, stream video and music through my gaming system?

HughesNet Gen5 service plans will work with many features offered through gaming services such as Xbox LIVE® and the PlayStation Network. You will be able to download games and game updates, and use the streaming video and music services offered through your gaming system, such as Netflix® and Hulu™. However, the majority of real-time, multi-player games that people play on Xbox LIVE and PlayStation will not work over any satellite Internet service. Strategy and “turn-based” games will work, but games requiring a rapid response such as “first-person shooters” will be unplayable.

Can I play multi-player games that do not require real-time connections?

Yes, “turn-based” games, such as casino games, and strategy games, such as chess, will work fine via HughesNet. Role-playing games and popular Facebook games generally work with HughesNet. You can use the Xbox and PlayStation consoles to download games to play offline, and use the streaming video and music services offered through your gaming system.

Why don’t real-time games work?

With satellite service, the data must travel up to the satellite and back (about 45,000 miles). This round trip adds about a half-second delay to the total time your computer takes to communicate with a Website or host server. That will prevent real-time, multi-player games from establishing or maintaining a reliable connection with the gaming server.

How do I use video and music services through a gaming system?

Many gaming systems are capable of connecting to video and music services, such as Netflix, Hulu, and Pandora®. You will need to refer to your gaming system owner’s manual to determine which services are supported with your particular console. In addition, these are often subscription-based services that require you to have an account or monthly subscription package directly with that video or music service provider. It is also important to note that streaming services often use high amounts of data, so be sure to set up your free HughesNet Usage Meter to monitor your usage so you don’t unexpectedly exceed your monthly Service Plan Data.

What is transmission latency?

Latency refers to the amount of time it takes a packet of data to travel across a network. With satellite service, that data must travel up to the satellite and back (about 45,000 miles). This round trip adds about a half-second delay to the total time your computer takes to communicate with a Website or host server. Therefore, time-sensitive applications that require fractions-of-a-second user inputs (such as multi-player “twitch” games or real-time equities trading) are not recommended with HughesNet.